Ordering products from the stockportal.ukcoachingsolutions.org website could not be easier. You can place your order online, by phone, by fax or by post – it’s up to you!
Placing Your Order Online
Our online ordering service is fully secure so you can shop with confidence. Once you’ve found a product you want to buy, simply click on the Add button which puts the product into your basket but doesn’t commit you to purchasing the product – you can remove it if you change your mind by clicking My Basket and then the delete button next to the product. From here you can also increase or reduce the quantity for each product.
If you have a catalogue or already know the product code, you can use our Quick Order facility just click on the Quick Order tab enter the product number and quantity and Add to Basket.
Once you are ready to complete your order click on Checkout Now which can be found on the top and bottom right-hand corner of the basket. You will then be asked to provide us with information regarding delivery and payment. If you have a question at any stage while placing an order please contact our Customer Care Team on (44) 0113 201 5555 or email: [email protected]
If you are a new customer you will be asked to register, providing details such as name, address, email, etc which will set up your account and login details for the site. As a new customer you can choose an individual or organisation account. If you are an existing UK Coaching Solutions order customer but haven’t yet shopped online, simply request a password by providing the email address associated with the mail order account. If you are an existing web customer you will not have to re-enter your details, simply log in.
If you have forgotten your password you can request a new temporary password to be sent to your email account. Click on the Forgotten your password? link at the top of the page and enter your email address under Request Password and we will email you a one time use password. Upon logging into the site with this new password you will be prompted to change your password to something more memorable.
Once you have confirmed your order, an email will be sent to you providing you with the details of your purchase. At this point we will pre-authorise your credit card for the value of the order, however no money will be taken from your account until your order has been despatched.
Placing an Order By Phone, Fax or Post
You may prefer to order or make an enquiry using the following methods:
By phone: (44) 0113 201 5555
Feel free to call our customer care team – Monday-Thursday (8.30am-5pm) and Friday (8.30am-4.30pm).
By fax (44) 0113 231 9606
By post … UK Coaching Solutions Ltd, 2 City Walk, South Bank, Leeds, LS11 9AR
Enquiries email: [email protected]
We accept valid Visa Debit and Visa Credit, Mastercard, and Maestro cards online. If you are ordering for an organisation, you have the option to complete the payment form, attach an official order and post/fax to it us – you will be invoiced accordingly. For organisations outside the UK we will issue you a pro forma for pre-payment. We also accept cheques, payable to UK Coaching Solutions Ltd, should you wish to post us your order.
If we encounter a problem processing your payment we will contact you.
If you experience problems entering your payment information please contact the Customer Care Team on (44) 0113 201 5555 or email: [email protected]
How can I change my personal details?
You can change your details by logging in and selecting the My Account tab. From here you can change your name, address, payment method, email address, password, etc. If you wish to delete your account, please contact our Customer Care Team on (44) 0113 201 5555 or email: [email protected]
What if I have forgotten my password?
All you need to do if you have forgotten your password is to click on the Forgotten your password? link at the top of the page and enter your email address under Request Password and we will email you a one time use password. Upon logging into the site with this new password you will be prompted to change your password to something more memorable.
Do you deliver overseas?
Yes. However, we cannot accept web orders over £100 outside Europe due to variations in postal charges. Please call our offices on (0044) 113 201-5555 to place your order and to get further information on postal charges and delivery times.
Please also note:
- All DVDs/videos from ukcoachingsolutions.org are supplied in PAL format only.
- Certain large products are only available for delivery in the UK and Northern Ireland. Information about product availability is clearly stated on individual product pages if delivery destinations are restricted.
- Please allow up to 28 days for delivery.
How long will delivery take?
All UK orders are generally delivered in 10 working days or less, however please allow up to 28 days for deliveries. For international orders please allow up to 28 days for delivery.
What if I want to cancel my order after I have placed it?
You may cancel your order up to ten days after you have placed it online by contacting our [email protected]
We will automatically refund you the correct amount.
What if I decide I don’t want the product when it arrives?
You will receive an immediate ‘no-quibble’ refund if you return your order intact within 14 days. Please note that the no-quibble guarantee does not apply to CD-ROMS. Many of our CD-ROMs are now licenced to stop piracy. This means that once installed upon your computer they cannot be used by any other user if returned. CD-ROMs can only be returned if faulty or the seal has not been broken.
Why was my order cancelled?
Before we cancel an order we will make every effort to contact you to let you know your order has been cancelled.
How can I view my current or completed order?
You can view your current or completed orders in Order History which can be found by clicking the My Account tab when logged in.
Do you offer discounts on bulk orders?
Please call our Customer Care Team on (44) 0113 201 5555 to speak to us about bulk discounts.